Do you have Money Back Guarantee? What if I don't like your work?
Our goal is to provide high quality, professional service to all of
our clients. If you,re not satisfied with your new website, we offer a
refund guarantee of up to 100% of the advance paid. Check out our terms
and condition page to get full details.
Our refund policy works as below:
100% Refund if requested within 15 calendar days from date of order, and
Prior to showing of any design layout, no questions asked, or
Before 3rd round of revision request.
Applicable to all plans.
Refund Policy applicable to all purchases made on or after August 15,2011 only.
Refund is not allowed once three rounds of revisions are requested.
Refund must be requested within 15 calendar days from date of order.
Refund not applicable on domain registration fees.
Refund not applicable for express service clients.
Refund must be requested in writing.
Refund not applicable on updates and add-ons on existing website.
I want to put my business online, but I don't know where to start. This is my first website, can you help me?
Absolutely! You do not need any online experience at all. Relit Services offers free consultation on all services.
We help you right from the start! You will have a team member assigned
to you for all your questions along the way. Just ask us! We are here to
What preparations does my business have to do to get online?
Brochures, logos, photographs, business cards etc. are all great
resources to use. For new business ventures we will help you get started
from scratch. Need a logo? at Relit we can create you a brand new logo for just $250. You will have a dedicated person to answer any question during & after your website project. At Relit Services, we work together with you to help answer these questions.
We will need your company profile, contact info, products and
services, and any other information you intend to present on your
How much input do I have?
We welcome your input! The more input we receive from you the better
able we will be to satisfy your needs and produce a site that will have
the desired look and impact that you want. It's your website, we want it
to look the way you want it. We guarantee it 100%.
If I already have a site can you help me improve it?
Yes. We can usually redesign or freshen up an existing site quicker, and for less money than building one from scratch. Whether your company's website "doesn't look professional", takes too long to load or the navigation is baffling to visitors, we can help.
Can you use my business's existing logo, brochure design, and other materials for my website?
Certainly. If your logo and promotional materials are not in electronic format, we can convert them to a format appropriate for your website for a small fee. We can accept almost any type of file. If your materials are printed, we can scan and convert them. Relit Services designers will
help you establish your online image to be consistent with your
existing image that your customers already know & remember.>
Does my business need to be computer-based in order to have a website? Do I need to know about computers?
NO, you do not need to
own a computer or have computers involved in your business in order to
have a website. Many companies do filing, invoicing and more without a
computer. Creating a website is more about exposing your business to new potential clients and generating new sales. There is no need to overhaul the way your company does business.
What does "Website Maintenance" or "Website Updates" mean?
Website Maintenance or Website Updates refers to changes made to your website after the initial design & setup.
Keeping a website up-to-date is essential in having repeat visitors to
your site. Updating the site with sales, articles, new products,
newsletters, press releases, financial figures and links are all
examples of website Maintenance.
You are welcome to send over your list of necessary revisions. We are
happy to assist you with any changes you would like at $65/hour.
My company is in the service industry. Will a website help my business?
Over 80% of the population who are online from home or the office are
doing so to research about businesses that provide services or products.
Your service-oriented business can provide samples, references, location, hours of operation and more right away from your website 24hours/7days a week/365 days a year.
Who writes the copy/text for each of the pages on the website?
You are responsible for writing the copy/text for your website. However, Relit will place your supplied copy on the website for you. We also offer copy writing assistance at $150/page.
Do you offer payment plans?
We expect 30% of the agreed upon amount paid before we start,
and the remaining balance on the day the site goes live or three months
from the date the contract is originally signed, whichever is sooner.
We offer this payment plan to help make the website you want more
affordable. Certain restrictions do apply and payments plans are not available on smaller packages, web hosting, and SEO.
How long have you been in business?
We have been in business since 2007. Our management team runs several successful internet.
What areas do you serve?
We work with all types of clients from big corporations to
individuals. We have clients all over the Australia and even
Our services include web application development,
website designing & maintenance, web hosting solutions, search
engine optimization, search engine marketing, domain registration and
graphics designing of all kinds.
How can we pay to get started?
We accept all major credit cards including Visa, Master Card,
American Express. We also accept Paypal, direct deposit and, EFT
But no cheque..
Are your Web Design costs one time?
Yes, just a one time cost as mentioned on our website for web design.
Do you have your own servers?
No, for security reason.
We use Austdomain server which are in Perth as reseller like other
companies. Depending upon client budget, we host client website
Do I have to host with you?
No, unlike other companies we don't make hosting with us mandatory.
However, choosing to host with us is a BIG advantage for you. You don't
have to worry about any technical aspects of managing your hosting
account and the servers, we do it all for you. Plus you just have a one
point contact for your Web Presence. If there is a problem it is always
better to call a single reliable company who can take care of everything
while you concentrate on your business. We will make your website one
less worry for you.
Where are you located?
Our main office is in an excellent business location in Melbourne and currently we are looking to expand our corporate offices in new locations.
Can I have a site that looks like this?
Actually, making it look like anything you want is not much of a
factor. We,ll start with your initial direction and then work with you
to refine it.
Have you built a site like mine before?
Usually the content of a site or type of business does not affect the methods, procedures and codes used to build it.
For example, you wouldn't ask a car wash if they had washed your color
car before. Some sites require advanced functions to perform special
operations and Relit Services has the depth and
experience to meet these needs. It would be unlikely that we had not had
experience with your required web site functions. We have worked with a wide range of clientele, as evident from our portfolio.
I want a site like eBay/MySpace/Youtube/-etc. Can you do this?
These types of websites require complex web development and will be
quoted individually. Costs can exceed $20,000 for this type of work.
How Does Your Web Design Process Work?
Our mission is to build the best and most cost effective website for your business. A professionally built website can promote your products and services, enhance your image, and generate sales. With that in mind, we will carefully research your business needs and plan a strategy to create the ideal web solution.
All our services begin with a free initial consultation
to determine your requirements. Our experienced business analysts work
closely with you to determine your exact needs and desires, and will
complete a detailed design worksheet itemizing all your requirements. This helps us gather information about your company, services, audience, purpose, site goals, and more.
The consultation step is very important because we are committed to
providing you with solutions that will work for you, not for us! We prefer to call so we can provide you with faster service, but emails are okay too.
Proposal & Paperwork
After you are confident we have addressed all your ideas, questions, and requirements, you can get specific recommendations for your project.
There are many different ways to meet your specific needs. We explain
these options with the proposed pricing to deliver them. Once you agree,
you receive a formal proposal that contains all of the work you
require, prices and payment schedule, and contract.Mostly for small
projects, we do not concentrate on this step.
Payments We require 30% Deposit to start your work.
After "you agree", "we agree" and paperwork is signed and faxed or
mailed to us, we start the actual design process. If you do not
understand the smallest of points at this step PLEASE ASK FOR CLARIFICATION! Miscommunication and false expectations do NOT move the design process forward in a productive manner. At ANY time please contact us about any concerns, questions or comments you have about your project.
Collecting Your ContentYou will provide us with the text
and any other content for your website and any specific pictures you
would like. We also offer optional professional copywriting services,
ask for prices.
We ask you to provide examples of websites you
really like, colors you like, and your competitors' websites. If you
want, you can also have a look at our past work and let us know any
website elements you liked and we can incorporate the same for your
website. Once you provide that information to us, usually within 3 working days,
you get a creative "mockup" of what your website will look like when
it's completed. At this stage, you and the designer work closely to
develop a look that will be both visually pleasing and user-friendly.
Design Selection & Finalization
After the initial "Mockup" is designed, you will review it on our servers.
We send you a web link to view the "mockup" and ask if you would like
any changes. You request revisions as necessary and then you provide final approval.
After receiving your final approval on the "mockup", we will then
begin building the website and web pages, incorporating the design and
all of the content that you provide.
After the site is built; you will be able to view all pages to make
sure everything is exactly how you want it. You will submit any desired
changes to the copy and then give final approval before the site goes live.
Launching Your Website
After final approval and payment has been received, your website will be published on your domain, and it will be live for all the world to see!
We can register your domain name and host your website too - so you
don't have to worry about technical aspects of your website and we
become your one stop shop for your web presence.
After your website is launched, we will work with you to establish a
regular review and maintenance schedule of your web site to accommodate
your requests, user feedback, system upgrades and any new emerging web